We accept eligible returns within 30 days of the confirmed delivery date.

To qualify, items must:

• Be in their original, unused condition
• Remain in the original packaging, capsule or protective holder
• Include all accessories, certificates and documentation
• Be accompanied by valid proof of purchase

For the protection of collectors and the integrity of our products, the following are not eligible for return:

• Coins removed from sealed packaging or protective capsules
• Items that have been cleaned, altered, damaged or mishandled after delivery
• Customized or special-order products
• Final sale or clearance items
• Items missing original documentation or included accessories

If your order arrives damaged, defective or differs from what you purchased, contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the item received
• Photos of the shipping package and label
• A brief description of the issue

After review, we may arrange a replacement, exchange, store credit or refund where appropriate.

Once a returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method within 5–10 business days. Financial institutions may require additional processing time.

If a return is required because of our error or a confirmed defective product, Federal Coin will provide or reimburse reasonable return shipping costs.

For other approved returns, customers are responsible for return shipping expenses.

We strongly recommend using tracked and adequately insured shipping. We are not responsible for return packages lost or damaged before reaching us.

Orders may be canceled before they enter processing or fulfillment.

Once an order has been processed, packed or shipped, cancellation may no longer be possible and the order will be subject to the standard return policy.

Contact customer support before sending any item back. Approved returns may be assigned a return authorization number or return instructions.

Packages returned without authorization, identifying information or required documentation may be delayed, refused or returned to the sender.

After a return request is approved, the item must be shipped within the timeframe stated in the return instructions.

Return requests may be closed if the package is not sent within that period.

Returned coins, holders, packaging, certificates and accessories are inspected for condition, completeness and signs of use, cleaning, alteration or damage.

A refund may be reduced or denied if the returned item does not match its original condition.

Original shipping charges are generally non-refundable unless the return results from our error, an incorrect item or a confirmed defect.

Express, upgraded or special delivery charges may also be non-refundable.

Where permitted, a reasonable restocking, handling or value-reduction deduction may apply when an approved return requires additional inspection, repackaging or restoration of presentation materials.

No deduction will be applied without reviewing the returned item and notifying the customer.

Exchanges are subject to product availability and approval.

Because collectible coin inventory may be limited or one-of-a-kind, an identical replacement may not always be available. In that case, we may offer store credit, an alternative product or a refund.

Some products may be affected by precious-metal market pricing, limited availability or rapid price movement.

Where clearly identified before purchase and permitted by applicable law, certain market-linked, bullion or price-sensitive products may have additional cancellation or return restrictions.

Certification labels, grading slabs, capsules, tamper-evident seals and protective holders are considered part of the product.

Opening, removing, damaging or altering these components may make the item ineligible for return.

If an order appears incomplete, retain all packaging materials and contact us within 7 days.

Provide photos of the package, contents, shipping label and any visible damage so we can review fulfillment records and carrier information.

Refunds are returned to the original payment method used for the purchase.

We generally cannot redirect a refund to a different card, bank account, digital wallet or individual.

If a returned item was purchased as part of a bundle, promotion or quantity discount, the refund may be recalculated based on the items retained.

Free gifts or promotional items associated with the purchase may also need to be returned.

Please contact us first if you believe a payment or order issue has occurred. We will review the transaction and work toward an appropriate resolution.

Opening a payment dispute may pause an active return or refund review while the payment provider investigates.

To request a return, contact customer support and provide:

• Your order number
• The email used during checkout
• The item you want to return
• The reason for the request
• Photos where relevant

Wait for approval and return instructions before shipping the item.